It is very important to manage customers' expectations. As discussed before, we shouldn't have had to stumble upon this, we should have been notified with a full explanation. I've gone through Twitter and seen messages several days old that reported problems.
If Evernote didn't see the negative reaction coming to removing so many features from the Chrome web clipper, then it doesn't know its customers very well and that is disturbing. Presentation Mode, Evernote Food (which I used), etc., were not core features. Why doesn't the web clipper work? If one can guess anything in this fog of confusion, it's that Evernote does not consider its regular customers a priority. I'm not going to tell another customer how to cope, but I draw nothing positive from the fact that a promo works for a more expensive product I don't need. Their promos asking people to upgrade from Premium to Business appear to work splendidly.
They are 'sort of' responding on Twitter saying they are "aware of" the issue, which was what they said when Presentation Mode was removed in January.of 2017.
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